A problem with your ride? Email us and include your device model, game version and a short description of what happened. Screenshots help.
tfal@threefoldailabs.comCheck that you're using the same Apple Account that made the purchase. Open the in-game Store and use Restore Purchases for eligible purchases. If it still isn't available, contact us with the product name and approximate purchase date. Never send your password or full payment details.
Tell us the region and event, your bike, and what you were doing just before the problem. For a crash or loading issue, include whether it happens every time or only occasionally.
Please contact us before deleting or reinstalling the game to troubleshoot a problem. Reinstalling can remove locally saved progress.
Apple handles App Store payments and refund requests. You can request help through Apple's Report a Problem page.
Read our game privacy policy, or use the support email above for questions about your information or a deletion request. Do not include sensitive information in screenshots.